If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

1. Login to our online return portal using your email address and order ID
2. Choose the products you wish to return or exchange from your order
3. Print your prepaid shipping label that you will receive by email
4. Send all items back to us using the label provided

Items can be returned within 30 days of receipt of delivery using our Online Returns Centre. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfilment Centre, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Your return label will require you to return the item at your own expense. If your return postage costs exceed $20, you may contact our Customer Service Centre to request a refund of the remaining postage cost.

If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, once your return is processed.