If you’re looking to return or exchange your order for whatever reason, we're here to help! We offerfree returnsor exchanges within30 daysof receiving your order. You can return your product forstore credit,adifferent product, or arefundto the original payment method.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
Login to our online return portal using your email address and order ID
Choose the products you wish to return or exchange from your order
Print your prepaid shipping label that you will receive by email
Send all items back to us using the label provided
Items can be returned within 30 days of receipt of delivery using our Online Returns Centre. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfilment Centre, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Your return label will require you to return the item at your own expense. If your return postage costs exceed $20, you may contact our Customer Service Centre to request a refund of the remaining postage cost.
If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, once your return is processed.
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